Secure Shopping
We use 128-bit SSL technology to encrypt all sensitive data, that you submit to us on our website. All orders are processed securely.When you reach the Checkout pages, look for the padlock icon at the bottom of your browser (
in Internet Explorer, or 
in Firefox) which verifies that
the page you are viewing is secure.
Track Your Order
Once you have placed an order with us, you can track your order by logging into your account. From your account you can view full details of your order and its current status.You will also automatically receive email notifications as soon as there is any change to your order's status (sent to your registered email address).
Item Availability
Available : Item is currently in stock and is available for delivery.
Available 1-3 Days : Item will be available for delivery within 1-3 days.
Out Of Stock : Items are currently out of stock. Please contact us for more information.
Delivery Charges
We ship orders to the UK and Europe. Your order's delivery charge is calculated against the total weight of your order. The following weight ranges apply :| Weight range | Cost |
| 0kg to 100kg | £1.50 |
| 100kg to 250kg | £1.75 |
| 250kg to 500kg | £2.50 |
| 500kg to 750kg | £2.75 |
| 750kg to 1000kg | £4.00 |
| 1000kg to 1250kg | £4.50 |
| 1250kg to 1500kg | £5.00 |
| 1500kg to 1750kg | £5.50 |
| 1750kg to 2000kg | £6.00 |
| Weight range | Cost |
| 0kg to 3000kg | £12.00 |
Returns Policy
You can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.The goods are your responsibility until they reach our Warehouse.
Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take any action.
It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:
Diem c/o Ali Brown
Logistics
DAVIES TURNER & CO.
Western Freight Terminal, Fifth Way
Avonmouth,
Bristol,
BS11 8DT
Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
